Trev Deeley Motorcycles Employment

Trev Deeley Motorcycles is currently recruiting for a Full-Time Motorcycle Salesperson. At Trev Deeley Motorcycles, we carry a world class brand, and have been in business since 1917. We offer great benefits and commission structure. If you are a dedicated, motivated team player with a proven background in sales, we want to hear from you.

TO APPLY SEND RESUME TO: celmes@trevdeeley.com
 

JOB DATA

 
Job Title:              Motorcycle Salesperson
Department:         Motorcycle Sales
Supervisor:          Sales Manager
 
 

Closing Date: Open

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Summary Description

The Motorcycle Salesperson provides quality service when selling our motorcycles and related products with professionalism and quality, for a positive customer experience and purchase.    

Key Results Areas

Meet or exceed new and pre-owned motorcycle monthly sales targets  

• Meet or exceed new and pre-owned motorcycle monthly sales targets  
• Ensures the customer path is followed for additional sales of parts, accessories, financing, extended warranty, apparel, and other related services.
• Assure that all deals enter the Business Office
• Excellent customer service, follow-up and positive CXI customer survey results.
• Delivers our Customer for Life philosophy.
• Using the CRM system effectively
• Stays current on all required training

Major Duties and Responsibilities:

• Follow each stage of the sales process
• Present features and benefits of products that meet customers needs
• Show each customer advantages of Harley-Davidson genuine products and services
• Follow internal procedures to ensure timely and proper completion of all paperwork
• Maintain profit margins as per budget
• Assures that inspection, lien, title search, accident history etc. on all pre-owned units has been performed
• Work effectively with other departments to ensure smooth customer flow through the dealership
• Supports the Service Department for installation of parts and accessories sold through the dealership
• Maintain a clean, well-organized, efficient workstation
• Filling out demo waivers and other forms properly
• Reviews and updates customer leads and opportunities in CRM daily
• Assists that the showroom floor has inventory for display and selling
• Greet every customer in a timely, courteous, and friendly manner
• Handle telephone, texts, and emails etc. in a timely manner
• Handle customer complaints showing empathy with a positive attitude and demonstrate our commitment to “Make Things Right”
• Stay current on all training sessions. May require some travel.

Qualifications, commitments & job requirements

• Strong computer skills
• Strong organizational skills
• Excellent communication skills
• Proven selling and closing skills
• Experience selling F and I products would be a strong asset
• Understands the importance and benefits of a CRM system
• Knowledge and experience with sales of motorcycles and other related products and services
• Holds a valid VSA license
• Can freely enter the USA
• Holds a valid motorcycle license and submits a Drivers Abstract annually
• A motorcycle enthusiast
• Comfortable with public speaking and presentations
• Working within a 7-day work week and if needed for special events, evenings, off-site, outdoors and may require extra hours at times.

Physical Demands

• Required to bend, crouch, reach up to 50lbs of material such as boxes, parts, etc.
• Requires the ability to balance and push a heavy weight motorcycle 

 We are currently hiring for a Full Time Recetionist/Merchandise Salesperson to answer incoming calls, greet and serve all customers efficiently, professionally while promoting our “customers for life” philosophy.  This is accomplished by being knowledgeable about all the products and services the dealership offers and maintaining an appealing retail environment.

This is a contract position that runs until the end of December 2024 with potential for permanent Full Time. 


TO APPLY SEND RESUME TO: jglatt@trevdeeley.com
 

JOB DATA

 
Job Title:........................... Receptionist/Merchandise Salesperson
Department:...................... Merchandise Department
Supervisor:........................ Merchandise Manager

 
 

Closing Date: Open

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Key Results Areas

• Customer Service and Retail Sales
• Maintenance of Merchandise Showroom
• Training/Events

Major Duties and Responsibilities:

1) Customer Service and Retail Sales

• Ensure answering service is deactivated in morning and avtivated at closing.
• Answer incoming calls in a timely manner and direct them to the appropriate departments.
• Ensure retail sales area is ready to serve customers at the start of the day.
• Maintain customer coffee area so we are able to offer our customers a comfortable waiting area.
• Greet customers immediately in a courteous and friendly manner.
• Provide excellent customer service to walk-in and telephone customers.
• Handle telephone and over the counter transactions quickly and courteously.
• Stay informed of store promotions, sales, events and daily attendance.
• Monitor store emails and faxes and re-direct them to the appropriate departments.
• Assist customers with their selection of merchandise and read what their needs and wants are.
• Point out any sales, specials, or new merchandise to customers.
• Keep up to date on the features, functions and benefits of all merchandise.
• View H-DNet daily to stay current with any information released by Harley-Davidson Canada.
• Possess the ability to work with several customers at one time and maintain customer satisfaction.
• Handle customer complaints reasonably, showing empathy, a positive attitude and know when to pass customer on to manager.
• Ensure all customers in retail sales area have been helped and are finished their business before cashing out.
• Proceed with closing procedures and deliver cash tills to safe room.

2) Maintenance of Merchandise Showroom

• Maintain clean and current displays of merchandise in which to appeal to customers.
• Keep reception/cash counters neat and organized.
• Help tag and merchandise new product when required.
• Keep showroom fully stocked as some categories are not restocked on a daily basis.
• Participate in cycle counting of all merchandise.
• Note items you feel are needed or should be increased or decreased to the Merchandise Manager.

3) Training/Events

• Attend Departmental and Inter-Departmental meetings when required.
• Stay up to date on training to keep current with merchandising trends and product knowledge.
• Help with special events when needed.

Commitments

• Treat all co-workers, associates and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Present an upbeat, friendly, outgoing personality to staff and customers.
• Demonstrate genuine care and interest for growth towards the Merchandise Department.

Qualifications and Job Requirements:

• Multi-line telephone skills, excellent telephone manner as well as a friendly outgoing personality.
• Experience in retail sales.
• Experience with Point-of-Sale and computerized inventory systems.
• Knowledge of Harley-Davidson riding apparel and merchandise is an asset.
• Commitment to build on training and product knowledge.

Physical Demands

• Ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach and possibly lift 40 pound boxes of merchandise.

Working Conditions:

• Normally indoors, however, some outdoor or off-site work is required for special events.
• Retail environment.
• When applicable, works within a 5-7 day work week and some evenings due to events.